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In order to proceed with your refund, return or exchange request. A video of the defective product or a picture of the wrong received product will be necessary. Without any proof, the request will not be processed.
Returns are subject to Estaderma Refunds Policy.
Refund intent must be indicated within 30 days of receiving your product. If 30 days have elapsed since the purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be unsealed in the original packaging.
To complete your return, we require a receipt or proof of purchase. Without this proof, any return or refund will be warranted.
Please do not send the purchase back to the manufacturer.
A refund request should be made within 30 days of receiving the product. After this period, unfortunately, we cannot offer a refund or exchange.
Once the returned product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the application is approved, the refund will be made through a wire transfer. Please, take in mind that this transaction might take a few days to be completed.
Refund due to a package seized in customs.
In this case, the refund will be processed excluding the shipping fee.
Once we receive the notification from the courier service that the parcel has been seized by customs. It can take several business days until the package is returned to the sender. The refund will be processed once, and only if the package is returned to Estaderma. Please be aware that this process can take up to 2-3 weeks.
Refund processed through bank deposit (Payment completed through TransferWise)
As Transfer Wise is not available for sending remittances in South Korea a direct bank transfer will be executed to refund the customer's payment. However, notice that in this case 15% of the amount will be deducted from the original amount due to commissions and exchange rates.
Late or missing refunds
If the refund has been received yet, first check your bank account again; then, contact your credit card company, there may be a processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular-priced items are subject to a refund. Unfortunately, sale items or products purchased during the sale period cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to Estaderma.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift point for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
To return your product, you should mail the product to Estaderma.
The customer will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on the residence place, the time it may take for your exchanged product to reach you may vary.
Estaderma Limited Warranty
This warranty only applies to the next electronic Devices purchased on Estaderma Shop: Plamer Pen, Leaf Fusion Plasma, Plamon Pen, Smart Nubia HIFU.
The warranty service may get delayed depending on the delivery service available in your country
The terms and conditions are as follows:
-The warranty applies to the main product, internal battery, and accessories. Pins, cartridges, and needles are not covered by the warranty.
-Warranty period: 3 months. It activates on the date of the delivery
-The repair or replacement of your device under warranty will not extend the period of the warranty.
-If something happens within the Warranty Period, the device must be sent back to fix the problem, and this happens after only the manufacturer confirms the problem. (Device cannot be refunded or exchanged for a new one)
-Please be noted that the delivery service during the warranty period is free only in case the manufacturer confirms the malfunction of the device.
In other cases, the customer service for devices includes a fee.
Repair process in case of warranty:
1. Provide us with a video (through Estaderma's e-mail) showing the malfunction of the device.
2. After the manufacturer confirms that the warranty applies, we will send you a prepaid shipping label to return the product to us (FedEx label)
3. Device must be sent to us
4. After repairing we will resend the device back to you
*The repair process takes 2-3 weeks.
Cases not covered by the Warranty
-If the device has been reworked, disassembled, or repaired without authorization.
-Accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or deformation.
-Removal of blockages.
-Damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
-Damage caused by improper installation, usage, maintenance, and/or storage, such as the use of third-party accessories non-compatible with the product.
-If the device is different from the product model specified in the purchasing invoice.
-If the product serial number has been removed, damaged, or made illegible.
-The warranty applies to the products supplied originally by Estaderma
-Failures caused by circumstances out of Estaderma’s control.
->Faults caused by:
Negligent use, misuse, neglect, or careless operation of the device
Use of the device for anything other than the original purposes.
Use of parts not assembled or installed following the instructions of the device.
Use of parts and accessories which are not genuine components.
Faulty assembly or use method.